I understand that circumstances can change. To ensure that appointment times can be managed fairly, the following policy applies.

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Cancellations:

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If you choose to cancel your appointment:

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• More than 48 hours’ notice: 100% refund

• 24 to 48 hours’ notice: 50% refund (please see refund process below)

• Less than 24 hours’ notice: No refund

• Missed appointment or no-show: No refund

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Rescheduling:

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Appointments may be rescheduled once, provided at least 24 hours’ notice is given.

 

The full payment will be transferred to the new appointment date.

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Requests to reschedule with less than 24 hours’ notice will be treated as a late cancellation. The session fee will be forfeited and a new appointment will require a new booking and payment.

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Refund Process:

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Where a refund is applicable in accordance with the Cancellation and Refund Policy, you will be asked to provide your banking details to allow the refund to be processed.

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Please ensure that the banking information provided is accurate. Refunds will be processed within 5 to 7 business days of receiving the required banking details.

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The applicable refund amount will be calculated according to the cancellation notice period outlined in the Cancellation and Refund Policy.

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If I cancel your appointment and you choose not to reschedule, a full refund will be processed within the same timeframe.

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Please note: Refund processing times may also be subject to your bank’s processing periods.

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