Privacy Policy
Last updated: September 2026
Louise Uys Wellness Counselling is committed to respecting your privacy and protecting your personal information.
This Privacy Policy explains how personal information collected through this website and in connection with counselling services is handled in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Personal Information I May Collect
When you contact me, make an enquiry or book a counselling session, I may collect personal information such as your name, contact details, information you provide through an enquiry or booking form, and other information reasonably necessary to provide counselling services.
As counselling may involve personal and sensitive information, such information is treated with particular care and confidentiality.
2. How Your Information Is Used
Your personal information may be used to:
• respond to enquiries
• arrange and manage appointments
• communicate with you regarding counselling services
• provide counselling services
• maintain appropriate professional and administrative records
• process payments where applicable
• meet professional, ethical and legal obligations
Only information that is reasonably necessary for these purposes will be collected and used.
3. Confidentiality
Information shared during counselling is treated as confidential and will not ordinarily be disclosed to another person without your consent.
There may, however, be circumstances in which information may need to be disclosed where required or permitted by law, where there is a serious concern regarding safety, or where disclosure is necessary to meet professional or ethical obligations.
Further information regarding counselling confidentiality and its limitations is provided in the Counselling Agreement.
4. Storage and Protection of Personal Information
Reasonable steps are taken to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for professional, ethical or legal purposes.
5. Sharing of Personal Information
Personal information will not be sold or shared for marketing purposes.
Information may be shared with service providers where this is reasonably necessary for the operation of the practice, such as website, booking, communication or payment services. Where applicable, reasonable steps are taken to ensure that personal information is handled appropriately.
Information may also be disclosed where required or permitted by law.
6. Website and Cookies
This website may use cookies or similar technologies to support website functionality and understand how visitors use the website.
You may be able to manage or disable cookies through your browser settings. Certain website features may not function as intended if cookies are disabled.
7. Your Rights
In accordance with POPIA, you may have the right to request access to your personal information, request that inaccurate information be corrected or updated, and request the deletion or restriction of information where legally appropriate.
You may also raise a concern regarding the way your personal information has been handled.
8. Third Party Services and Links
This website may contain links to or make use of third party services. These providers may have their own privacy policies and data handling practices. Louise Uys Wellness Counselling is not responsible for the privacy practices of independent third party websites.
9. Children’s Personal Information
Where counselling or enquiries involve a child, personal information will be handled with particular care and in accordance with applicable legal, professional and ethical requirements. Where required, appropriate consent from a parent, guardian or other competent person will be obtained.
10. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in the practice, website, services or applicable legal requirements. The most recent version will be published on this website.
11. Contact
If you have any questions about this Privacy Policy or the way your personal information is handled, please contact:
Louise Uys Wellness Counselling
Specialist Wellness Counsellor
ASCHP Registration No. 13473
Email: louise@louiseuyswellness.co.za